Tenet Insurance Case Study

About Tenet Insurance

Part of the Singapore story since 1957, Tenet Insurance provides a broad spectrum of general insurance products and services ranging from personal insurance for individuals and families, to business insurance for companies. Its parent company, Sompo Japan Insurance Inc, is one of Japan’s leading insurance service providers with offices and subsidiaries in more than 25 countries and regions outside Japan and provides a comprehensive range of risk and asset management solutions. Sompo Japan was recognized as one of the “Global 100 Most Sustainable Corporations in the World” by the World Economic Forum in 2009 and 2010.

The Challenge: To Provide Continual IT Infrastructure & Application Services Uptime

As a reputable service-minded insurance company, it is important for Tenet Insurance to maintain superior customer service not merely via human interaction methods, but also via digital channels that can be brought about by continual IT system and application uptime.

Before sendQuick Entera, Tenet Insurance relied on manual monitoring or email alerts which took time. As a result, the IT team were usually late in finding and resolving issues arising from infrastructure breakdown and application availability. This resulted in delayed availability of IT systems and applications. Short Messaging Service (SMS) was identified as a solution to provide quick and reliable IT alerts to increase response time and thus reduce system and application downtime.

The Solution: sendQuick Entera

Tenet Insurance chose sendQuick Entera after assessing other options due to a few key considerations. Firstly, sendQuick Entera was quick to implement which would not take up unnecessary time and effort that could be spent on more pertinent matters. Secondly, sendQuick Entera was easy to integrate with other systems or applications which was a huge benefit as changing existing systems which would have been troublesome and costly. Thirdly, as a dedicated appliance based SMS gateway, sendQuick Entera was able to provide the reliability and stability Tenet Insurance required.

Finally, as there were no limits to the number of users coupled with useful features including 2-way messaging and general SMS broadcasting, sendQuick Entera presented Tenet Insurance with an overall cost effective and value added solution.

The Result: improved response time to IT events and high uptime for core services

After using sendQuick Entera, immediate success was felt as Tenet Insurance was better able to respond to alerts quickly and significantly reduce downtime. On the whole, overall uptime of the IT infrastructure along with application services have improved significantly.

The investment in sendQuick Entera has enabled Tenet Insurance to reduce downtime on operations dependent on backend IT systems which translates to improving the general customer service provided to their clients.

 

City of San Luis Obispo Case Study

About The City of San Luis Obispo

The City of San Luis Obispo serves as the commercial, governmental and cultural hub of California’s Central Coast. One of California’s oldest communities, it began with the founding of Mission San Luis Obispo de Tolosa in 1772 by Father Junípero Serra as the fifth mission in the California chain of 21 missions. The mission was named after Saint Louis, a 13th Century Bishop of Toulouse, France. ( San Luis Obispo is Spanish for “ St. Louis, the Bishop”. ) It was first incorporated in 1856 as a General Law City, and became a Charter City in 1876.

San Luis Obispo is a full-service city that provides police, fire, water, sewer, streets, transit, parking, planning, building, engineering and parks & recreation services to the community.

The Challenge: To recommend a system that would not only be complementary to the existing infrastructure of the fire department but also enhance the communication capabilities for a more eficient and reliable notification system, while maintaining a low capital investment.

When the Automatic Aid Agreement was amended, the Fire Chief requested notification when the Battalion Chief was dispatched outside the city limits. This change would pose a problem with the existing system they had because the Chief was looking for an automatic notification and not a manual response from the dispatcher. Also, being a government body, it is an important factor in keeping spending costs low.

The Solution: sendQuick® Alert Plus

The recommended sendQuick® Alert Plus server enables text messages (SMS) to be delivered even in the event where internet connectivity is lost. It supports all types of email alerts and has a message filtering system which sends out alerts based specifically on their level of urgency. With support for unlimited applications and devices, the integration of sendQuick® Alert Plus server offers a good return of investment for The City of San Luis Obispo Fire Department.

The Result: Improved communications efficiency with a highly stable and reliable system lead to increase in end user confidence and encourages future usage expansion

The sendQuick® Alert Plus server has provided an ideal solution to the identified issues by delivering spontaneous alerts to the fire chief and its deputy. This is because SMS messages get sent and read more instantaneously compared to email. With SMS, messages get across rapidly. Records of all communications are archived for referral purposes as and when required. Due to the interoperability of the sendQuick® Alert Plus system, The City of San Luis Obispo Fire Department has identified the vast potential of the server and possibilities of implementing it with the myriad of systems available in other government bodies.

SOMPO Insurance Singapore Case Study

About Sompo Insurance Singapore

Sompo is a member of SOMPO HOLDINGS, a trusted and established insurance and risk solutions provider in Japan for over a century. Today, SOMPO HOLDINGS serves its customers in more than 30 countries and regions. Since 1989, Sompo has been providing companies and individuals with premium yet afordable insurance in Singapore.

The Challenge: To provide for agents and employees a secure remote access to its external facing portals for retrieving confdential information and perform transactions.

Sompo prides itself in being customer-centric, claims-efcient and technology-driven. These become the key competitive advantages that often help Sompo win praises from both customers and business partners. Sompo has provided for its agents and employees access to its external facing portals for accessing to customers’ confdential information and to perform transactions. Sufficient protection against unauthorized access was needed, and Sompo had decided to leverage on the benefts of a single integrated 2FA via SMS One -Time -Password (OTP) solution.

The Solution: sendQuick ConeXa

Sompo found that TalariaX’s sendQuick Conexa solution did not require the use of security hardware token, nor needing to install any third party client-ware before use. This alone was a major factor in lowering their Total Cost of Ownership ( TCO). Additionally sending SMS text-based One-Time Passwords (OTP) instantly to the requestor’s registered mobile phone means convenience and ease of use. As it also provisions for unlimited users there was no need worry about licensing management. sendQuick ConeXa is primarily designed and built to act as a reliable stand-alone appliance, easy to set up, easy to administer, and requires little or no supervision.

The Result: Improved Security, Lower TCO, and Peace of Mind

With sendQuick ConeXa in place at Sompo Insurance Singapore now, the agents and employees were able to securely remote access to important customers’ information, and to conduct transactions confidently. Their IT personnel can now better attend to core business applications. Subsequently helping Sompo Insurance Singapore to achieve improved security, lower TCO, and Peace of Mind – thus improving on their business competitiveness.

LHN Group Case Study

About LHN Group

LHN Group is a conglomerate of diverse business entities in the Space Resource Management, Logistics, Facilities support & Lifestyle businesses. LHN Group’s major specialization lies in Space Resource Management. They enhance the value of unused and under-utilised spaces they lease from government agencies, commercial corporations and finance companies, by renovating and refurbishing these spaces, then converting them into industrial land and buildings, warehouses, offices as well as residential premises. Upon the successful conversion of these spaces, LHN Group will further provide a full range of value-added services which include the marketing, subleasing and management of these converted properties.

The Challenge: Achieve operational efficiency with a highly interoperable active monitoring unit for all back-end systems in keeping investment costs low.

LHN Group is made up of more than 40 businesses located vastly all over Singapore. As it is an absolute requirement for all its businesses to communicate back and forth with LHN headquarters, it is also mandatory that the system for integration is highly interoperable with the plethora of different back end systems already in use and be able to monitor everything simultaneously and effortlessly. Being an existing sendQuick® client, LHN Group had previously procured a sendQuick® appliance in the support of internal staff communication matters. With the introduction of the sendQuick® Avera, they are now exploring on A&P campaigns and multiple sites and systems monitoring, attaining cost-effectiveness in their daily operations.

The Solution: sendQuick® Avera

The sendQuick® Avera server has the intrinsic ability to actively monitor an unlimited number of systems and equipment unconditionally. It has wide platform compatibility for RAM, HDD, and CPU check. It is also an operating system independent in checks using Ping, Port or URL.

The Result: Impeccable monitoring capability for preemptive actions required in the event of service disruption or system downtime, hence leading to the delivery of better customer service.

The sendQuick® Avera server has proved to be a perfect solution for LHN Group – with the need for monitoring diversification over its many systems and equipments. With the delivery of communication reliably over non-wifi dependent SMS, important messages are received immediately in a non-intrusive manner.

Prudential Asset Management Case Study

About Prudential Asset Management

Prudential Asset Management (Singapore) Limited (PAM Singapore), is a fund management company started out in 1989 as the investment arm of Prudential’s Singapore insurance operations.

The Request

Prudential Asset Management (Prudential) has a mission critical IT infrastructure that supports the business function of the group in Singapore and regional countries. As the infrastructure needs to have continuous uptime, Prudential has implemented a simple SMS alert function, to inform the technical staff when there is a failure. This SMS is alert function is done by routing email messages of the failure to their mobile operator, who will then convert the emails into SMS and sent out to the technical staff.

This method of sending alerts is very unstable as it is dependent on the reliability and uptime of Prudential’s Internet networks through their dedicated leased line, as well as the mobile operator’s email services. Due to the requirement of high reliability and stability of the SMS messaging, Prudential realized they need to have a better solution. Prudential chose sendQuick Alert server to meet those needs.

TalariaX Solution 

sendQuick Alert server is a plug-and-play system that can be integrated to all IT security and infrastructure that supports emails alerts. The sendQuick Alert server will process and convert the email alert messages to SMS. In addition, the selective message filter mechanism allows only important messages to be sent as SMS, which reduces the disturbance to the IT support team. The IT team thus enjoys mobility and minimal disturbances, yet can be reached effectively and quickly when needed. sendQuick alert was deployed within the LAN infrastructure, which eliminates the dependency on leased line and other Internet connections. This has increased the reliability of the alert messages. Moreover, sendQuick Alert has a built-in SMTP gateway providing a back-up SMTP for the infrastructure. sendQuick Alert was deployed within a week and the maintenance-free system reduces the system administration resource requirement.

Success Story

sendQuick Alert has created a greater stability and reliability in the messaging alert communication for Prudential. Prudential need not worry about the availability of their leased line and Internet as the SMS messages will be sent regardless of their availability. The SMS messages are sent very quickly to inform the various IT personnel immediately whenever the system experiences an unplanned downtime. This has improved response rate to deal with IT-related incidents and reduce downtime. In fact, the ROI is achieved in a very short period, making sendQuick Alert a very good investment for Prudential. Today the sendQuick Alert is a key system in Prudential’s total IT planning and infrastructure.

Dragon Steel Corporation Case Study

About Dragon Steel Corporation

Dragon Steel Corporation (中龍鋼鐵股份有限公司) produces and sells steel products in Taiwan. Founded in 1993 and is based in Taichung, Taiwan, Dragon Steel Corporation operates as a subsidiary of China Steel Corporation (中鋼公司) – one of the top 30 steel manufacturers in the world.

The Challenge: To ensure message delivery, lower messaging costs, and retain history of alerts and notification from on-premise network monitoring system

Dragon Steel was struggling to receive IT alerts & notifications in a timely and reliable way. Its notification platform was also strained under the ever increasing enterprise applications leveraging the existing platform to send out messages affecting the profitability and productivity.

Hence, the Company had the following business needs:

• A centralised notification multi-channel platform which could send timely critical alerts to the IT team in event of network downtime to enable the team to respond quickly and mitigate loss of data.
• A scalable solution which could support the expanding usage of applications leveraging a unified platform to send out alerts.
• Harnessing the technology of messaging apps to share information to help lower the high telecommunication charges.

The Solution: sendQuick & sqoope Integration

TalariaX has deployed its multi-channel messaging platforms – sendQuick and sqoope to address Dragon Steels’ business challenges appropriately. With the deployment of these two integrated servers as the central notification platform, the Company’s IT team now receives instant messaging updates whenever critical IT Alerts are generated. The alerts are received via instant messaging (sqoope) with the intelligence to auto-route through SMS (sendQuick) in absence of network connectivity.

As sqoope comes with four message status indicators, (sent, read, delivered and acknowledged) the message delivery channel can be tracked in real-time, guaranteeing message delivery as well as an acknowledgement from the recipient on viewing it. The High Availability feature of sendQuick ensures that messages are delivered swiftly with minimum disruption during downtime and optimises network uptime.

The Result: Improved Responsiveness, Lower TCO, and High ROI

Post sendQuick and sqoope deployment, the Company found an increase in their operational efficiency and experienced substantial cost savings on its telco charges. Their IT team is now able to respond quickly saving critical time and minimising disruption.

As sqoope is being used as the default channel for sending alerts via instant messaging the need for sending out SMS texts has also significantly reduced resulting in lower telco charges. With proven efficiency of this implementation, they are considering a similar roll-out for their other business applications.